No waiting,
no appointment.
Instant online care.
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Real-time translation available in 86 languages.
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Available 24 hours a day, 7 days a week.
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Pick up your medication at a nearby pharmacy or get it delivered via Uber.
Real-time
waiting time
about3 min
Note: If a face-to-face consultation is deemed necessary, you may be advised to visit a clinic in person instead of using the online service.
Note: If a face-to-face consultation is deemed necessary, you may be advised to visit a clinic in person instead of using the online service.
What is Cloud Dr.?
Cloud Dr. is a telemedicine service that allows you to see a doctor anytime,
24 hours a day, 365 days a year.
With just a smartphone, you can access medical consultations anytime — and even choose how and where to receive your medication.
No more searching for clinics that speak your language or waiting forever — get expert care from top medical professionals.
Key Benefits of
Using Cloud Dr.
When you’re traveling or on a business trip in an unfamiliar area and feeling unwell,
finding a clinic where you can receive care in your own language can be difficult.
With Cloud Dr., as long as you have a smartphone,
you can receive consultations and prescriptions via video call anytime, 24 hours a day.
1
Need medical care in your own language?
It’s hard to know whether you’ll be able to communicate in your own language at a nearby hospital. But with Cloud Dr., real-time translation is available in 86 languages, so you can speak in your own language and receive medical care with confidence and peace of mind.
2
Want to receive care at your hotel?
Even if you’re unfamiliar with the area or concerned about traveling, you can have a consultation right from your accommodation.
3
Want to pick up medication at a nearby pharmacy?
You can check your location on a map and select your preferred pharmacy for medication pickup.
4
Want to see a doctor during nights or holidays?
Consultations are available 24/7, so you can talk to a doctor anytime, even if you suddenly feel unwell.
For those who want to receive their medication as soon as possible.
Cloud Doctor’s “Online Medication Guidance” makes it easy.
With Cloud Doctor, you can complete the entire process from telemedicine to online medication counseling. There is no need to make separate appointments with a clinic and pharmacy, allowing you to smoothly proceed to medication counseling after your consultation.
We also offer same-day delivery using delivery networks such as Uber*, so you can quickly receive your medication at your preferred location.
- Same-day delivery is currently available only in selected areas. Please check the link below for details on eligible areas.
Consultation Menu & Fees
Consultation Menu
■ Symptoms / Conditions
- Cold
- Fever
- Abdominal pain
- Headache
- Asthma
- Diarrhea
- Hives
■ Available Prescription Medications
- Antipyretics and pain relievers
- Anti-nausea medication
- Digestive regulators
- Headache medication
- Cough suppressants
- Allergy medication for rhinitis
- Anti-diarrheal medication (including antibiotics, antioxidants, and antispasmodics)
- *Please note that medications are prescribed at the discretion of the doctor. Your request may not always be fulfilled.
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Consultation Fee:
From JPY 44,000 (tax included)
- *If you request a medical certificate, an additional issuance fee of ¥5,500 (tax included) will apply.
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System Usage Fee:
From JPY 330 (tax included)
- *If a prescription is issued, a prescription forwarding fee of ¥220 (tax included) will be charged.
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Medication Delivery Fee:(Medication cost is not included.)
From JPY 550 (tax included)
- *No delivery fee is charged if you choose “Pick up at pharmacy.”
- *Delivery fees may vary depending on the pharmacy. Please check with the designated pharmacy for details.
What You Need
for the Consultation
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Smartphone
You can access the service from registration to payment without installing an app.We will send you a video call URL, so registration of your email address is required.
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Payment Method
Credit cards are accepted.The following credit cards can be used: (List of card brands can follow here.)
How to Receive
Your Medication
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Pick Up at a Nearby Pharmacy
You can receive your medication at a designated pharmacy.Pharmacies can be searched based on your current location.
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Receive via Uber1
Estimated delivery fee:
From JPY 1,650 (tax included)2Your medication will be delivered via Uber in approximately one hour.
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Receive by Delivery1
Estimated delivery fee: JPY 550 (tax included)3
Your medication will be delivered by Yu-Pack or other delivery services. This option is convenient for medications you take regularly or when you do not need to receive your medication urgently.
Telemedicine & Online Medication
Counseling Process
Here is an overview of the process for telemedicine and online medication counseling.
Please check the process for each service.
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STEP
1Consultation Registration
Fill out a simple medical questionnaire to register for a consultation.
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STEP
2Register Required Information
Please enter the additional information necessary for your consultation.
Your registration has been received. You will be called when your turn comes.-
Payment Method
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How to Receive Your Medication
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STEP
3Notification (Call-In)
You will receive an email notification when it is your turn. The email will contain the URL for the telemedicine. Please join from that link.
- *Please perform a test call in advance. A test option is available on the consultation page.
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STEP
4Telemedicine
You will have a telemedicine with a doctor.
Please follow the doctor’s instructions during the session.
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STEP
5Payment
The consultation fee will be determined based on your consultation details.
Payment will be automatically processed using the payment method you registered in advance.
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STEP
6Receive Your Medication
If a prescription is issued based on your consultation, you can pick up your medication at the pharmacy you registered during reception.
You will receive an email notification once the prescription has been sent. Please visit the pharmacy to pick up your medication.
Frequently Asked
Questions
Can I use this telemedicine even if I don’t have Japanese health insurance?
"Yes, it is available. Please note that it is a private medical service and fees will apply at your own expense."
What kind of medical issues can be treated through online consultation?
"We mainly treat general internal medicine issues, including fever, headaches, coughs, stomach pain, nausea, and diarrhea."
Can I access the service from any hotel in Japan?
Available for use, excluding remote islands and areas where medical institutions cannot be guided.
What languages do the doctors speak?
Cloud Dr. provides real-time translation in 86 languages. The doctor’s Japanese is displayed as subtitles in your chosen language, while your words are instantly translated for the doctor.
Important Notices
- In case of sudden illness or emergency symptoms, please be sure to seek in-person medical care.
- For security reasons, please conduct the consultation at home or in a private place where no one else is present.
- Please refrain from sharing any recorded audio or video files of the consultation on social media or other platforms accessible to the public.
- During the consultation, the doctor may ask for identity verification. Please have a photo ID ready (e.g., driver’s license, passport, student ID).
- This service is not available to residents of remote islands or isolated areas without medical facilities.
- If it is determined that an in-person consultation is necessary, you may be advised to visit a clinic instead of taking telemedicine.
- The decision to prescribe medication and the details of any prescription are at the discretion of the attending physician.
You can see a doctor, 24/7, 365 days a year.
Real-time waiting time
about3min